Frequently Asked Questions


Can I have a personalised message with my order?

Yes, you can have one personalised message per delivery address, up to 240 characters including spaces and punctuation. Complete this at checkout.

What does the standard message card look like?

A simple personal message is included as on the address label. Messages are put underneath the address label will be hidden for privacy. We advise all our customers to add a message so that the recipient knows who has sent them the gift. If you don’t add a message then we’ll state that “no message” was left in the available space.


Can I send items from a single order to multiple addresses?

Yes, you can choose different addresses at the checkout page.

Do I have to pay for delivery?

Delivery is included in all our hampers and gifts. So the prices you see on the hampers is the price you’ll pay including delivery.

What happens if no one is in when the courier delivers?

In this instance, your courier will not leave the parcel without a signature. However, at the driver’s discretion they may leave the parcel in a safe place without a signature and leave instructions on a card posted through the door to find the parcel.

When there is no-one home to collect the parcel from the delivery driver, they may opt to try and leave the hamper with a neighbour. Alternatively, if this option is unavailable, they will leave a card through the door for proof of delivery attempt to the recipient. This is followed up by a request to call and re-arrange delivery.

As we do not have our own courier service this may vary slightly.

See our delivery information here

Can I send hampers to hospitals, universities or businesses?

Yes, however, we cannot send hampers to patients in hospitals. This is due to patients being frequently moved within hospital wards and their unknown health restrictions.

Do you offer next day delivery?

Most hampers can do next delivery, depending on what time would place the order. Next day delivery will be show on the product page and at checkout if its an option.

However, this time may vary during our busy periods i.e. September–­December.

Do you deliver to PO Box or BFPO addresses?

Unfortunately we are unable to deliver to either PO Box or BFPO addresses.

Hampers information

Are your hampers suitable for allergy sufferers?

The bulk of our hampers include chocolate and/or cheese which will not be suitable for those with intolerances to dairy goods.

All of our hampers are packaged in an environment where nuts are handled which may not be suitable for those with a nut allergy.

Some products such as mince pies and Christmas pudding will contain traces of alcohol.

Some products do contain animal fats so would not be suitable for vegetarians/­vegans.

Diabetics are encouraged to eat a balanced diet and not specific ‘diabetic’ foods so our hampers would be perfect for them to eat in moderation.

As our hampers are designed to treat clients, the contents are varied. There will be items that are suitable for all, such as delicious preserves, tea, coffee, savoury and sweet treats, which we hope will be enjoyed.

If you’re not sure about allergens please view the PDF available on each product page by clicking on “View product information”. Each PDF includes all the back of pack information.

How will the hamper be packed when it arrives?

All the hampers are handpicked and presented in a basket, presentation cardboard box or gift bag, which is then packed into an outer box to protect it during transportation.

Privacy & Security

Why do I need to provide a telephone number for the recipient?

The telephone number is not always required but we may ask for it on the rare occasion that the delivery is unsuccessful. For example, in case of remote addresses or the recipient not being at home, the courier would use the telephone number to contact the recipient and complete the delivery.

Is your website secure?

Completely. We have taken all precautions to make your transactions secure. We use an SSL certificate, a standard security protocol that determines encrypted links between our website and the browser you are using, thus safeguarding that all communication that take places between us remains encrypted and therefore private.

After Sales Queries

What should I do if my hamper has not been delivered?

Speak to the courier company first to re-deliver or find out if they have given it to a neighbour.

If not resolved then contact our Customer Service team via our contact us page and quote the order number to a member of staff who will be more than happy to help you.

Why have I received a different item in my hamper than the one advertised?

On occasional times, we may have to exchange an item for another of equal or greater value due to stock availability or supply issues.

This is covered in our site terms and conditions.

What should I do if items in my hamper are damaged?

On the rare occasion that a hamper arrives damaged, to enable us to send a replacement, please take a photograph and e-mail it to our customer service team along with the order number, batch number (found on the outer box) and recipient address.

This is covered in our site terms and conditions.

What do I do if there are missing items?

All the hampers are packed by hand to ensure quality and accuracy. To ensure the safety of all the items some may have been packed beneath the top layer. It is likely that when you first open the hamper some items may not be visible, you will have to dig deep.

If after fully unpacking all the items you still find some missing items, please contact our customer service team.