Refund Policy

At MakeHampers, we strive to provide the best customer experience possible. However, we understand that issues may arise during the delivery process. This refunds policy outlines our procedures for handling various scenarios and ensuring customer satisfaction:

Damaged or Lost Items:
If your order is damaged or lost during the courier system, we will take responsibility for resolving the issue. You have two options:
a. Resending: We can resend the damaged or lost item to you at no additional cost.
b. Refunding: If you prefer not to receive a replacement, we will issue a refund to your original payment method within 28 working days.

Incorrect Delivery Details:
In the event of delivery failure due to incorrect information provided by the customer, the responsibility falls upon the customer. If the parcel is returned to us, we can resend it, but you will be required to pay the additional carriage charges. Please ensure that you provide accurate and complete delivery information during the ordering process.

Refused Parcels:
If we receive evidence from the courier that the delivery was attempted and the Recipient refused to accept the parcel, we cannot be held responsible for the Recipient’s decision. In such cases, we will not provide a refund or replacement.

Failed Delivery Attempts (No One Home):
Our courier will make two delivery attempts to the provided address. If no one is available to receive the parcel, the courier parcel will be held for a period of time to allow changes to be made via the tracking link, or with the assistance of our Customer Service team. This includes providing an alternative address (in which a re-delivery charge would be applicable) or selecting a new delivery date. If no action is taken within the given timeframe, the parcel will be returned to us. It can be resent, however, please note that there will be a re-delivery charge due.

Refunds Process:
Refunds for eligible scenarios will be issued within 28 working days from the date of resolution. The refund amount will be credited back to the original payment method used during the purchase.
Please note that this refunds policy applies only to issues arising during the delivery process. For other concerns, such as product defects or dissatisfaction and will be dealt with on a case-by-case basis at the discretion of the Customer Service team.

Fresh hampers (those with cheese, fish, meats) cannot be refunded due to failed delivery due to no recipient being in, refused parcel or incorrect delivery details, nor can they be resent at the fresh produce will not be suitable for consumption after its prolonged time in transit.

Change of Mind:
As our hampers contain food and drink they cannot be exchanged, returned, or refunded, unless the item has been delivered in a damaged condition in which case, we ask you to contact our Customer Service team with images of the damage within 24 hours of receipt for assistance. Should you change your mind prior to despatch, please contact our team for support however orders that have been despatched are not able to be cancelled due to change of mind.If you have any questions or require further clarification, please reach out to our customer support team. We are here to assist you and ensure your satisfaction with our services.