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Gift Hamper FAQs
MakeHampers is a UK food and drink hamper company based in Chester, sending gift hampers for every occasion since 2021. These are the questions we are asked most, covering delivery, dietary options, gift messages and what to do if anything is not right. If your question is not answered here, our team is only an email away.
How can we help you?
About MakeHampers Ordering & gift messages Delivery What's inside & dietary After your hamper arrives
About MakeHampers
MakeHampers is a UK food and drink hamper company based in Chester, part of Funktion Leisure Ltd and sending gift hampers since 2021. We put together food and drink hampers for birthdays, thank yous, corporate gifting and every occasion in between, packed in the UK with free UK delivery and no minimum spend.
We are based at 10 St John Street, Chester, CH1 1DA, and dispatch every hamper from the UK. You can reach our customer service team by email at info@makehampers.com, Monday to Friday, 9am to 5pm.
Yes. Our hampers are packed and dispatched here in the UK, then boxed in protective outer packaging to protect them on the journey to your recipient.
Email info@makehampers.com and our customer service team will reply, Monday to Friday, 9am to 5pm, excluding bank holidays. Please have your order number to hand so we can help you faster.
Ordering & gift messages
Yes. You can add one personalised gift message per delivery address at checkout, up to 240 characters including spaces. We print it on a gift card placed by the address label, so your recipient knows straight away who the hamper is from. We recommend always adding one.
Yes. At checkout you can send hampers from a single order to different delivery addresses, each with its own gift message. It is an easy way to send to a whole team, family or client list in one go. For larger lists, see our corporate hampers page.
Email info@makehampers.com as soon as you can and we will do our best to help. Once an order has been despatched we are unable to cancel it for a change of mind, as our hampers contain food and drink. If a hamper arrives damaged, we will always replace or refund it.
You pay securely by card at checkout. Our website uses an SSL certificate, so your card and personal details are encrypted in transit. Look for the padlock in your browser when you check out.
Yes. Your order confirmation email acts as your receipt, and we can send a full VAT invoice on request. Email info@makehampers.com with your order number. For larger corporate orders and bulk gifting, see our corporate hampers page.
Delivery
No. Free UK delivery is included on every hamper and gift, with no minimum spend. The price you see is the price you pay, with nothing added for standard delivery at checkout.
Order before 1pm, Monday to Thursday, and your hamper is on track for next working day delivery at no extra cost. Fresh food hampers ordered after 1pm on Thursday are sent after the weekend to protect freshness. Delivery can take longer during busy periods such as December.
Yes. You can select a future delivery date at checkout, so your hamper arrives on the day you want. This is ideal for a birthday or any occasion you are planning ahead for. We do not deliver on weekends or bank holidays.
We deliver to mainland UK. We are unable to deliver to Northern Ireland, the Isle of Man, Jersey or Guernsey. The Scottish Highlands, Isle of Wight and Isle of Sheppey can take a little longer, and a few ranges may be limited to those areas.
No. We currently deliver to mainland UK only and are unable to ship hampers overseas.
Yes. Most hampers are sent by DPD, and you will receive a tracking link by email once your order has been despatched. Penny Post letterbox hampers are sent by Royal Mail on a 24 hour untracked service.
DPD will usually leave your hamper in a safe place or with a neighbour, or reattempt delivery, and will keep the recipient updated by text. Penny Post letterbox hampers are posted straight through the letterbox, so no one needs to be home.
Yes, we can deliver to the building address, but we cannot deliver to a patient on a hospital ward, as patients move between wards. Please add the ward, department, company or hall name to the address so the courier can complete delivery.
No. We are unable to deliver to PO Box or BFPO addresses. Please provide a full residential or business address for delivery.
The courier uses the recipient's phone number to arrange or confirm delivery, which helps for remote addresses or if a first attempt is missed. It is only used for delivery.
What's inside & dietary options
Yes. We have dedicated vegan hampers, gluten free hampers and alcohol free hampers, so you can send a considered gift whatever the dietary need. Each range is filled with named producers, not token substitutes.
Each product carries its own allergen information, which you can check before ordering. Please note our hampers are packed in an environment where nuts are handled, and some contain dairy, alcohol or animal products. If you are unsure, email us before you order.
Each hamper is handpicked and presented in a basket, box or gift bag depending on the range, then packed inside a protective outer box for transit. It arrives ready to give, with your gift message enclosed.
Occasionally. If a product is temporarily unavailable we may substitute it for an item of equal or greater value, so your hamper still looks and feels complete. The character of the hamper always stays the same.
After your hamper arrives
First check your tracking link and any card left by the courier, as parcels are often with a neighbour or in a safe place. If it is still missing, email info@makehampers.com with your order number and we will chase it with the courier for you.
If your hamper is obviously damaged in transit when it arrives, you can refuse the delivery. Otherwise, email info@makehampers.com with your order number and a photo within 24 hours of delivery. We collect it at our own cost and guarantee to replace or refund the hamper, with refunds issued to your original payment method within 28 working days.
Please check beneath the top layer first, as items are often packed underneath to fit safely. If something is still missing once the hamper is fully unpacked, email info@makehampers.com with your order number and we will put it right.
As our hampers contain food and drink, they cannot be returned or refunded for a change of mind, unless the hamper arrives damaged. Damaged or faulty hampers are always replaced or refunded, so you are never left out of pocket.
Free UK delivery, no minimum spend. Every hamper is packed and dispatched in the UK and sent across mainland UK with nothing added at checkout.
Arrives right, or we put it right. If a hamper ever turns up damaged, we collect it at our cost and replace or refund it. Your gift is in safe hands.
Still have a question? Email info@makehampers.com, Monday to Friday, 9am to 5pm, and our team will be glad to help.