Hamper Delivery Information

Every MakeHampers order is sent with free standard UK delivery and no minimum spend. This page explains where we deliver, how our couriers work, and how cancellations and amendments are handled. For refunds, damaged items and change of mind, see our Refund Policy.

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Where we deliver Delivery times & cut-off Couriers & tracking If the recipient is out Bulk & corporate Delays & exceptions Cancellations & amendments

Where we deliver

We deliver to mainland UK only. We are unable to deliver to Northern Ireland, the Isle of Man, Jersey or Guernsey, and we cannot ship food or alcohol outside the United Kingdom. A few Royal Mail postcodes, including the Scottish Highlands, Isle of Wight and Isle of Sheppey, fall outside normal delivery times and may take longer or be unavailable on some ranges. We also cannot deliver to BFPO or PO Box addresses.

Delivery times and cut-off

Standard UK delivery is free on every order. Order before 1pm (13:00 GMT), Monday to Thursday, and your hamper is on track for next working day delivery. Orders placed after 1pm are despatched the next working day. Fresh food hampers ordered after 1pm on a Thursday are sent on the first working day after the weekend, to protect freshness.

You can choose a named delivery day, Monday to Friday, at checkout at no extra cost. We do not deliver at weekends or on bank holidays.

Couriers and tracking

Most hampers are sent on a fully tracked DPD service. Add your email address at checkout and we will send the tracking link as soon as your order is despatched, so you or your recipient can follow its progress.

Penny Post Letterbox Hampers are sent by Royal Mail on a 24 hour untracked service. You can select a delivery day, but this service cannot be tracked and an exact date is not guaranteed. Royal Mail tracking numbers end in GB, for example SH303890658GB.

If the recipient is out

If no one is available to take the delivery, DPD will either reattempt or take the hamper to a local DPD pickup point, with progress shown on the tracking link. DPD does not leave delivery cards. Age-verified items cannot be left in a safe place or with a neighbour.

A parcel taken to a pickup point cannot be redirected to another address, and if it is not collected in time it is returned to us. Our team receives daily non-delivery notifications and will try to complete delivery before a hamper comes back. All hampers are delivered to a ground floor location and need to be signed for. If your delivery needs special handling, please contact our office.

Getting the address right

Please double check the recipient's address and postcode at checkout. If a hamper needs redirecting or redelivering because of an address or postcode error, a new delivery charge applies. Where a hamper has been correctly delivered, we cannot take responsibility if the intended recipient has moved and the person at the address will not pass it on or return it.

Bulk and corporate delivery

You can send several hampers to a single address, or split an order across several addresses, through the website in the usual way. For larger corporate orders our team is happy to help: download our bulk order spreadsheet, fill it in and return it to info@makehampers.com. For orders of 20 or more hampers, see our corporate hampers page.

Delays and exceptions

Standard delivery is not a guaranteed service. We provide tracking on every order, and we can only refund the delivery where a delay is unreasonable. A chosen delivery day may occasionally be missed during busy periods.

We cannot be held responsible, or offer compensation, for late deliveries caused by the courier, adverse weather, carrier strikes, incorrect or incomplete addresses, or other events beyond our reasonable control.

Cancellations and amendments

Because our hampers contain food and drink, an order can only be cancelled or amended before it is despatched, and no later than three working days before your chosen delivery date. To cancel or change an order, email our customer service team at info@makehampers.com. If you have placed a next working day order and need to change it, please call us straightaway, though we cannot guarantee that changes can be made once an order is in progress.

We are unable to refund an order where incorrect delivery details or a wrong date were given at checkout, where the recipient was unavailable and the hamper was returned, where the parcel was accepted at the address provided but the details were wrong, or where the parcel was refused on delivery, unless the refusal was because the goods were damaged. A returned parcel can be re-despatched or redirected, but a redelivery charge applies. Please do not attempt to return a hamper yourself, as we do not accept customer-driven returns and cannot refund or cover return costs in that case.

For refunds, damaged items and change of mind, see our Refund Policy.

Browse our hampers

Still have a question? Email info@makehampers.com, Monday to Friday, 9am to 5pm, and our team will be glad to help.